Support services
Once registered, you can reach support through the email address found in the footer on every page. Please include your registered email and a detailed description of your issue (screenshots are helpful). For questions about dashboards or data, specify the assets, views, and dates involved to speed up assistance.
For inquiries about deposits or brokerage involving third-party providers, note that Nova Azurix neither holds cryptocurrencies nor executes trades. For services via external integrations such as payment gateways or exchange APIs, we will direct you to the proper contacts clarifying responsibilities.
The scope of Nova Azurix support covers: account access, dashboard behavior, data feed clarification, affiliate program setup, content questions and general help navigating the site. It does not cover: personalized investment advice, price forecasts, guaranteed returns or tax planning for your personal situation. For those topics you should consult a qualified professional in your jurisdiction.
Ways to contact us
Response times vary with workload and issue complexity. For urgent access issues (e.g., login problems), include "account access" in your email subject to prioritise your request. Never send passwords, seed phrases, private keys, or one-time codes to any email claiming to represent Nova Azurix—official support will never ask for these.
Looking for guided help? Return to the homepage, complete registration, and follow the onboarding prompts. Meanwhile, the About page explains our platform, and the FAQ addresses common setup, data, and affiliate questions.
Stay alert to impersonation attempts. Scammers may misuse Nova Azurix branding and terms in deceptive messages. Always verify email sender domains, check links before clicking, and confirm suspicious requests by contacting support via the official website—never click on dubious links.
If you find material associated with Nova Azurix claiming guaranteed profits, fake endorsements, or unauthorised crypto schemes, please report it to support for investigation. Protecting trust and open communication is our priority.
